Business

201021wbd000

Overstretched

I found this article today during my morning bike ride.  This is very pertinent to me because I am leaving my job with MSC.Software because of these very reasons.  I have included the audio edition (just click play) if you would just like to listen to the article or read the whole article on your own with out any help :) .  If companies do not recognize and adapt to these problems then they will surly be hurting as the economy turns around.

Audio:

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Article:
http://www.economist.com/business-finance/displaystory.cfm?story_id=16163228

Many people who kept their jobs are working too hard. What can companies do about it?

May 20th 2010 | From The Economist print edition

IN GEORGE ORWELL’S “Animal Farm” the mighty cart-horse, Boxer, inspires the other animals with his heroic cry of “I will work harder”. He gets up at the crack of dawn to do a couple of hours’ extra ploughing. He even refuses to take a day off when he splits his hoof. And his reward for all this effort? As soon as he collapses on the job he is carted off to the knacker’s yard to be turned into glue and bonemeal.

“Animal Farm” looks ever more like a parable about capitalism as well as socialism. Everybody knows about the scourge of unemployment. But unemployment is bringing another scourge in its wake—overwork. The Corporate Leadership Council, an American consultancy which surveys 1,100 companies every quarter, reports that the average “job footprint” (what a worker is expected to do) has increased by a third since the beginning of the recession. The Hay Group, a British consultancy which recently surveyed 1,000 people, says that two-thirds of workers report they are putting in unpaid overtime. The reward for all this effort is frozen pay and shrinking perks. The only difference between these overstretched workers and Boxer is that they can see the knacker’s van coming.

So far workers have borne all this with remarkable stoicism—partly because they feel lucky to keep their jobs and partly because they want to save their firms from going under. But the Dunkirk spirit is beginning to fade. The Hay survey notes that 63% of workers say that their employers do not appreciate their extra effort. And 57% feel that employees are treated like dispensable commodities. Half report that their current level of work is unsustainable. People are wearying of frantic reorganisation as well as the added toil—floods of memos and meetings, endless reshuffles, the exhortations to do more with less.

For their part, companies are beginning to notice the downside of all this overstretching. Absenteeism is on the rise. Low-level corporate crime is growing. Corporate loyalty is on the wane. The Corporate Leadership Council reports that the proportion of workers who are willing to put in “discretionary effort” has dropped by almost half since 2007, while the share of respondents who claim that they are “disengaged” from their jobs has risen from a tenth to a fifth. But “discretionary effort” and “engagement” are vital sources of the innovation and creativity that companies claim to value so highly.

The biggest danger for companies is if workers head for the door as the economy picks up. The Hay Group reports that 59% of its sample are either considering leaving or actively looking for a new job—and more than 85% of those who are not in the job market are staying only because that market is so dismal.

Most problematic of all is when star employees decide to look for work elsewhere. These “high-potentials” (HiPos) are doubly frustrated: they have been asked to shoulder a disproportionate share of the growing burden of work and they have seen senior jobs dry up as older managers try to cling to their positions.

A few signs suggest that overstretched companies are beginning to hire again. America added 290,000 new workers in the past quarter. But the growth in employment is likely to be much slower and patchier than it has been after previous recessions. Bosses report that they expect a prolonged period of slow growth in the rich world. And the recession that has battered the private sector will soon reach the long-protected public sector as governments desperately try to bring their deficits under control.

What can organisations do to cope with this new era of overwork? Most obviously they can redouble efforts to make staff feel valued. Cash-strapped companies are making more use of symbolic rewards. Cap Gemini, an IT consultancy, has a “gold awards programme” complete with a public ceremony every six months. This might sound suspiciously like the parades that the pig-dictator in “Animal Farm” organises to reconcile his fellow animals to their desperate lot. But, given people’s worries about their job security, it seems to work like a treat.

A second strategy is to make more use of that old favourite, “empowerment”. This means trying harder to explain why companies are acting as they are. At Dollar General, a retail chain, managers brief selected front-line workers on corporate strategy and then ask them to explain what is going on to their workmates. It also means giving workers some more control over their lives. Best Buy, a seller of electronics, measures staff by their results rather than their hours. Bombardier, an aircraft-maker, encourages managers from different divisions to act as consultants to each other. Cap Gemini gives as many people as possible 3G devices so that they can do their administration while travelling. More companies are allowing staff flexible working hours as a way of reconciling them to added burdens—if they can’t have more pay, workers can at least have more control over how and when they work.

Power to the HiPos

A third strategy is to pay particular attention to high performers. A striking number of companies have introduced “HiPo schemes” to identify and nurture potential stars. Procter & Gamble, which sells consumer goods, encourages rising stars to tackle difficult problems (“crucible roles”). Hewlett-Packard, an IT firm, lets its stars attend high-level strategy meetings and suggest solutions. The companies are combining these schemes with judicious pruning of less productive workers.

This approach is less divisive than it sounds. Most workers are surprisingly keen on rewarding superstars (who hold the future of the organisation in their hands) and on dumping freeloaders. And sensible bosses are well aware that their competitors are already compiling hit lists of high-flyers who are dissatisfied with their lot. All animals are equal, remember. But some animals are more equal than others.

Food

QR Codes

Ok, QR (Quick Response) codes are now officially cool, google says so.  Google has a whole new campaign started for its Favorite Places initiative, where a business can post its QR code (see below) and someone with a phone can quickly get to Google’s service where they generate reviews and add their own ratings and what not.  This was a brilliant idea!! But I think I can steal it and here’s why: QR Codes are completely text based!  I had no Idea but this is amazing for the tech savy.  Why not sell/suggest QR code stickers to businesses that will allow people to go to the Yelp site for their business!  Increased traffic and (hopefully) increased good reviews from people who are in your store!

This is an interesting transition from just a couple months ago when QR codes were definitely for only the Techy elite (I’m a nerd and even I passed them off as being something not worth spending my time on).  But, because Google is pushing this as a viable way for companies to push their online presence, and with the advent of the apps that come on phones now a days, I think we will see a lot more people who will have the capability to look up businesses online via QR codes.  Also Japan, it appears, has completely accepted this form of augmenting reality so the adoption curve should be softened by this fact.

So, this is how it works: A QR Code is just a graphical representation of some number of characters of text, that’s it! It’s so simple and fundamental that the possibilities are endless, you can do messages, blurbs and probably most important, Websites!  For more information you can check out the wiki article here: http://en.wikipedia.org/wiki/QR_Code. The truth of the matter is, I didn’t know how these codes worked either, I assumed the image was linked to some database on the internet that round tripped the information to your computer of what the image was trying to say.  This is not the case at all, in fact you can generate one that says anything at all at Kaywa! Try it out for your self.

Here’s a message I’d like to share with you:

Also try this out to go to this Yelp website for an amazing meal:

Nexus One Unboxing

Probably one of the most amazing and creative un-boxings ever.  And it has NINJAS!!!!

Once again it shows how google has set it’s self apart from the rest, and relies on viral marketing to reach its audience.  It is interesting that this is the first physical product Google has released, watching their tactics to sales, publicity and conquest of the market could be very telling of how well Google will do.

Jobs Drop 85,000 now we are up to 10%… Damn.

News today is all about the job loss of 85,000 and the raise to 10%…

It’s a big number but we, as a nation, have become numb to the shock value of depressing numbers.  This is far more alarming than the general consensus that we have surpassed another percentage point (really, the difference between 8 and 9 is actually more alarming than the difference between 9 and 10).  Too much decree has been given to Obama’s economic stimulous, and nation saving actions.  The actions have truly saved us from a horrendous collapse of our economy and our banks but it was far from a golden knife in the back of the recession, there was no way of pulling us out of this slump that we worked so hard to create,  the only viable solutions (started by the stimulus and other measures) will  be long term and arduous.

In all seriousness, there will still be a collapse of the commercial real-estate market that has been on the brink of destruction for quite some time now.  Many of the big players that over expanded and caused so much construction in the early oughts (Circuit City, Best Buy, Home Depot, etc) have now seriously cut back on their presence or completely gone bankrupt.  This, along with the thousands of mom and pop stores that have closed up shop, has caused our commercial real estate market to become barren and littered with for lease signs.  If the leasee’s of this land can not afford to pay the now higher tax rates, these properties too will become toxic and go BOOM.

Good News: because of the nature of property taxes, which are acting as the ticking time bomb, and the leaniency of the banks on commercial real estate (far more trustworthy than you or I) there is far more time for the economy to fix its self as compared to the residential market where the banks felt they had more control and could pull the plug easier.  Time will be our saving grace in this matter.

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Old School Compression

This is how we used to zip up files in the old days.

book-press

AY yayaya YAYA!

Brazil

I’ve noticed Brazil coming more and more prevalent in business talks and economic studies. It seems that they are on a role of good development and some strong moves to grow their economy. I will be watching them further to see what progress they make. One interesting thing about their government: very, very left. In fact I heard it reported (from an economist pod-cast) that in the last elections there was a race to see who could promise the least amount of privatisation of the government. It is interesting that the growth of the country seems to be pushing for the more efficient privatisation and capitalistic ventures while the people them selves still believe that a large government will serve them better. Only time will tell which way will best suit the Brazilian population.

The one thing I wish to see out of the whole “rise of Brazil” is that the chaquita banana lady comes through without a scratch.  Oh yeah and we can’t sacrifice carnival either.

AY yayaya YAYA!

multiplicity

The Music Industry is a Ratard

This actually doesn’t just pertain to the music industry but also the movie and general entertainment industry as well.  What I’m talking about is the absolute inane economic model the entertainment uses to combat piracy.  If they had realised in the first place that the piracy situation was coming about because of a need and not sheer maliciousness, and they acted on that need before it became completely main stream, then they could have easily stomped out the majority of piracy that exists today.

We really have a couple of different economic models that were enacted while piracy was in its infant stages.

Need / Desire:

The first and most prominent of course is the need based model.  As more and more MP3 players were hitting the market (and more and more programs to play MP3s were available on computers) there was a sudden need to get more tracks into our libraries.  If you owned a CD, it was not simple, but you could get your tracks off of the CD and on to your computer to use on all of your devices.  But, this was not for the faint of heart, and the average computer illiterate would say “MP-what?  gimme my ocho track!”  So, weather the public recognized it or not, there was a new need to digitize music our music collections. We wanted to digitise our music, because it was good: it allowed us to back up and replicate our songs as many times as we wanted, and it allowed us to ensure our ownership of our music till the day we die (more on this later).  So with a need for getting our collections onto our comptuers, we became more greedy and thought: why do I have to stop at my music?  why can’t I have more?!

One long desired functionality that was brought about by the digital music age was the ability to finally realise the dream of having a collection that would last FOREVER!  This is really fundamental if you think about it.  Through out the entire history of music (or entertainment) we have never once been able to keep something and play it as many times as we would like. In the days before recorded music, you only had your memory to serve you as to that last amazing song you had listened to.  Even the most aristocratic could at best retain musicians to reconstruct music at their whim, but who wants an Itunes that you have to feed, and doesn’t shut up when you want it to.

Before CDs

Before CDs

Then we made it on to the age of recordable music, oh what an amazing feat that was!  Now we could play something ten times before it got so scratched that it was worth shit.  As music recording media progressed they got better and better but the number of plays was still limited, the degradation of the music was still there, so that no one would ever think: “hey this record will still be just as good when I’m eighty!”  It was just as well because, who could really listen to Whitesnake for 70 years anyway?  I got sick of them in a fortnight.  This new functionality (and really the medium’s true draw) created the desire to copy our libraries and share with others, and grow our digital collection.

Gave away the Golden Key:

This is where the most blame lies on the music industry.  The Golden Key is the digitised copy of the music that they were selling.  Never before had the public been given this much power, and likely most of the music industry didn’t realise the horrible mistake they had made.  The one thing that all music had in common before the mp3 / CD days was that it was analogue, meaning it was an exact copy of the soundwaves stored on a medium (ie record, tape or phonograph cylinder). Therefore, to play the music you just had to re-amplify the analogue scratches on the recorded medium.  This is actually really good for music but absolutely horrible for replication.  In order to make a copy an analogue source (which was the only source the public had) you had to do what the studios did the first time, you had to play it, and recapture it on another analogue device, and obviously a copy of a copy is way worse than the original (see Multiplicity).

multiplicitymultiplicityriaatard

Now that they had given us the hard digital source, all bets were off. We could now losslessly copy any track as many times as we wanted without any degradation in quality (much like it looks in the Multiplicity poster).  The studios had given us the Golden Key without realising it.  It would be like Windows giving out its source code just because it would be easier to install on every machine, it would be fucking ratarded.  And that’s what the RIAA is (see image above right).  The worse that could happen in the analogue age was that a friend would make copies of his sweet tapes and give out to his friends, then they could make copies, but that was about it.  After 2 generations of copies, the tapes started to sound like shit.  The release of the Golden Key was what forced the music industry to release its tight hold on our scrotum.

Failure to Act:

The final death blow to the music industry’s totalitarian control over our minds was their unwillingness to act on a changing system.  The fact was they screwed up by releasing the Golden Key, but what was done was done and they couldn’t take that back now.  Whether or not they liked it, they were in economic competition with the pirates of the web.  At the time (even as late as Napster) there were major drawbacks to pirating material:

  • slow
  • unreliable
  • fairly difficult

On the other hand, the things it had going for it were:

  • it was free
  • it was the only thing available at the time

Piracy at this point was a necessity to acomplish the needs described above, it was really the only choice.  Internet music would be completely different (and a whole lot more profitable) if the pissed off industry had jumped on the bandwagon at this infancy stage and offered the same services but with some investment into the usability and stability of the system.  But they didn’t jump on this opportunity and soon, out of need, the piracy solution became easier and easier to use.  It also became quicker and more reliable.  Now they are in the situation where they have nothing to offer over the competition except for the ability to say that it’s legal (but really anonimity is on the pirate’s side).  Now the music industry has to come up with several radical ways to make sure that the desire to download music legally is fullfilled, and honestly the only one doing that is Pandora (how cool are they?!).

It’s sad but this industry could be soooo much cooler and more profitable with a little innovation from the beginning.  Hell, we could even be talking about corporate libraries and communal sharing which could have brought in butt tonnes of money.

A solution I came up with (but of course didn’t share with the RIAA) a long time ago was based purely on economics.  Had the RIAA flooded the Piracy market with thousands of copies of their own music but of random noise or really bad quality they could have made it impossible for the pirates to use.  All they had to do was taint the supply and the demand would go down (but not the source of the demand so they would have had to simultaneously emerged with their own solution to the demand).  It’s kind of dick, but no more shitty than suing 14 year old kids for ripping sesame street to their ipods.

P.S.  I personally don’t steal music because I have finally accepted Itune’s solution to my needs, but unfortunately most people around the world have not.

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Banks: Economy of One

Banks will always act as an economy of one, its sad but true.  I completely agree with the research indicating that many institutions can have a communal economy system that works great. but the fact is, banks will never think for more than themselves, because that is their job.  And they control the world’s economy, so at least on a global scale, we are stuck with an economy of one for now :(

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